Video Error: “Sorry, we’re having a little trouble”

This message usually points to a temporary connection or session issue. Try these steps in order.

Try these first

1. Make sure you’re on a strong, stable internet connection.
2. Force close and restart the app (or refresh the browser) and try again.
3. Log out and back in.
4. Clear your browser or app cache and cookies.
5. Check your app version to ensure you are on the latest version.
6. Try a different browser or device.

If the error still appears after these steps, contact support and let us know which course and video are affected so we can look into it.

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Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.

If you require further assistance or discovered an error in our support documentation, please contact us by emailing support@globalultrasoundinstitute.com