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Here’s how to sign in to your GUSI account and find your way around.
Log in
- Go to globalultrasoundinstitute.com and click Login in the upper-right corner.
- Enter your username (usually in the format firstname.lastname) and your password.
Find your Dashboard and courses
- Once logged in, hover over your name in the upper-right corner and choose Dashboard (or click Dashboard in the row of green buttons).
- To open your courses, click My Courses on the Dashboard (second green button from the left) and select a course from the drop-down.
Update your profile or password
Hover over your name in the upper-right corner of any page and click Profile. You can update your name, email and password there. Usernames can’t be changed — contact support if you need a new one.
Locked out?
After 5 incorrect attempts you’ll be locked out for 15 minutes. To avoid waiting, use the password reset page to set a new password.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
If you can’t remember your password, you can reset it yourself in a minute.
Reset it yourself
- Open the password reset page.
- Enter the email address registered to your account and submit.
- Check your inbox for the reset email — if it’s not there within a few minutes, check your spam/junk folder.
- Follow the link in the email to create a new password.
If the reset doesn’t work
Email support and ask for a manual password reset. Tip: resetting your password also clears a temporary lockout from too many failed attempts.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
A “Link Expired” message means the link you clicked (often from an older email) has timed out.
What to do
- Instead of using the old link, go straight to scanhub.upscan.com and log in there.
- If you were trying to set or reset your password, request a fresh link from the password reset page.
- Open the new link promptly, as these links are time-limited.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
If you used to have access and now don’t, it’s usually one of two things: a sign-in problem, or a lapsed subscription.
Rule out a sign-in problem first
- Try logging in at globalultrasoundinstitute.com.
- If your password isn’t working, reset it using the password reset page.
If you can log in but your courses are gone
Your subscription may have expired or been changed. Contact support so we can check your account status and either restore your access or help you resubscribe.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
This message usually points to a temporary connection or session issue. Try these steps in order.
Try these first
- Log out and back in.
- Make sure you’re on a strong, stable internet connection.
- Try a different browser or device.
If the error still appears after these steps, contact support and let us know which course and video are affected so we can look into it.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
Most playback problems are connection- or session-related. These steps resolve the majority of cases.
Troubleshoot
- Note whether the problem affects all videos or only specific ones — this helps pinpoint the cause.
- Log out and back in.
- Connect to the fastest, most stable internet available.
- Try a different browser or device.
If videos still won’t play, contact support and describe the issue, including which videos are affected and any error message.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
A course is only marked complete once both of these are met:
- Every video has been watched to 100%.
- Every quiz has been passed at 80% or above.
Find what’s outstanding
- Open the course outline and look for any video that isn’t fully watched or any quiz below 80%.
- Complete those items, then refresh the course page.
If everything is done and the course still shows incomplete, contact support so we can investigate.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
Your certificate becomes available as soon as the course is 100% complete (all videos watched and all quizzes passed at 80%+).
Download it
- Go to the main course page.
- Look at the top-right of the page — once the course is complete, a link to your certificate appears there (in the same spot that showed “In Progress”).
- Click it to download your certificate as a PDF.
If your course is complete but you don’t see the link, contact support.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.
Once you’ve finished an eligible course, claiming your CME takes just a few steps.
Claim your CME
- Log in to your GUSI account.
- Open the course/lesson and click the green Done button on the far right.
- Go to the course page and click the button on the far right to download your CME certificate (PDF).
- Report the CME to your professional association.
Need a correction to your certificate? Contact support.
Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.