Troubleshooting

Video Error: “Sorry, we’re having a little trouble”

Uploaded by: Marcus Wong · Last updated: June 8, 2026

This message usually points to a temporary connection or session issue. Try these steps in order.

Try these first

  1. Log out and back in.
  2. Make sure you’re on a strong, stable internet connection.
  3. Try a different browser or device.

If the error still appears after these steps, contact support and let us know which course and video are affected so we can look into it.

Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.

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Need more help?

If you require further assistance or discovered an error in our support documentation, please contact us by emailing support@globalultrasoundinstitute.com