Course Videos Won’t Load or Play

Most playback problems are connection- or session-related. These steps resolve the majority of cases.

Troubleshoot

1. Note whether the problem affects all videos or only specific ones — this helps pinpoint the cause.
2. Log out and back in.
3. Connect to the fastest, most stable internet available.
4. Try a different browser or device.

If videos still won’t play, contact support and describe the issue, including which videos are affected and any error message.

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Still need help? Email support@globalultrasoundinstitute.com and we’ll be glad to assist.

If you require further assistance or discovered an error in our support documentation, please contact us by emailing support@globalultrasoundinstitute.com