Course Videos Won’t Load or Play

Most playback problems are connection- or session-related. These steps resolve the majority of cases.

Troubleshoot

1. Check your internet. Connect to the fastest, most stable internet available.
2. Force refresh the page.
   • Windows/Linux:
     • Hold down Ctrl and click the Reload button.
     • Or, Hold down Ctrl and press F5.
   • Mac OS:
     • Hold down ⌘ Cmd and ⇧ Shift key and then press R.
     • Or, hold ⇧ Shift and click the Reload button.
3. Log out and back in.
4. Try a different browser or device.

If videos still won’t play, please contact support at support@globalultrasoundinstitute.com. Describe the issue, including which videos are affected and any error messages you received.

Note whether the problem affects all videos or only specific ones, as this helps us pinpoint the cause. Include a screenshot or recording showing the issue when it happens.

If you require further assistance or discovered an error in our support documentation, please contact us by emailing support@globalultrasoundinstitute.com